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Support Channels and Scope of Support
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
Troubleshooting
Support Articles
Generate a HAR File for Troubleshooting
A HAR file is an Http Archive. If you are having an issue with one of your web pages, sharing this can help to replicate the issue.
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eCommerce Performance Pack
Our eCommerce Performance Pack can be purchased for individual sites and can greatly improve your store's performance and user experience.
Performance Insights
We've done a lot of work to understand performance. We’ve added a report with key metrics and review why each is important.
Site Monitoring
Site monitoring and alerts can detect an outage on your website. Learn how to configure alerts so you're notified of any downtime.
Access Logs and Common Errors
A list common error codes you may see on your WordPress site and why these error codes happen and common troubleshooting steps for each.
New Relic Dashboards
Learn how to utilize the free New Relic One dashboard to visualize your application performance data and better understand your business.
Google PageSpeed Insights for WordPress
Learn what Google PageSpeed Insights is and how to use it with WordPress. We'll also cover recommendations to improve your Performance Score.
WordPress and Admin AJAX
Admin AJAX is a very flexible tool that can create a more seamless user experience in WordPress. Learn when to use and how to troubleshoot high Admin AJAX.
