Support Center
troubleshoot.
Start here and get the help you need.
Secure Sockets Layer (SSL)
Add an SSL to secure your website using Let’s Encrypt, RapidSSL Wildcard or a 3rd party certificate. Learn how to force all or just specific pages to HTTPS.
WordPress and Admin AJAX
Admin AJAX is a very flexible tool that can create a more seamless user experience in WordPress. Learn when to use and how to troubleshoot high Admin AJAX.
Common WordPress Errors
A list common error codes you may see on your WordPress site. We’ll also cover why these error codes happen and common troubleshooting steps for each.
Troubleshooting a WordPress Website
If you run into errors on your WordPress site you will need to troubleshoot. Learn how to diagnose and correct errors like a WP Engine Support tech.
Disable Plugins and Change Themes from phpMyAdmin
Learn how to deactivate plugins and change the theme of your site when the WP Admin dashboard of your WordPress website cannot be accessed.
Fixing the “Error Establishing Database Connection” Error
Learn what causes database connection errors such as “Error establishing database connection” on your WordPress website, and how to resolve these errors if you encounter them.
Unexpected End of File Error
Learn what causes unexpected end of file errors, how to restore your website if needed, and how to resolve these errors if you encounter them.
White Screen of Death Error (WSOD)
Learn how to resolve an error in which you see only a blank white screen with WordPress, often known as the “White Screen of Death” (or WSOD).
Allowed Memory Size Error
Learn what causes errors regarding Allowed Memory Size, how to troubleshoot, and how to resolve these errors should you encounter them.
Briefly Unavailable for Scheduled Maintenance Error
If your WordPress website is stuck on a default maintenance page after performing updates, use this guide to resolve the error.
500 Internal Server Error
Learn what a 500 Internal Server Error is, what causes them, and how to resolve these errors should you encounter them.
Using SSH Gateway to Troubleshoot a Website
Learn how to use SSH Gateway to troubleshoot and solve problems like: site errors, misconfigurations, debug logging, and search/replace.
