WordPress experts and website support at your service
Our team of WordPress experts receive continuous training on the latest WordPress trends, WP Engine technology, and industry best practices. They’re available to you 24/7.
WordPress support, when you need it most
When you need help, customer support is everything. WP Engine’s trusted WordPress experts act as an extension of your business and are committed to your success. From pre-launch to go live and beyond, we're here for you.
Here to protect your business
26B+ cyber attacks blocked every year by our security solutions, with free SSL and platform-level protection.
Easy migration & launch support
Free, one step migration with the WP Engine plugin makes it quick and easy to move your site with no downtime. For Premium customers, we offer consultative onboarding.
Guaranteed satisfaction
24/7 global support with a 97% satisfaction rate and no hassle, 60 day money-back guarantee.* When you need help, we are here for you—fast.
Expert website monitoring
1.5M+ websites receive automated updates and daily backups. We serve 5.2 billion web requests daily and with every bit that passes through our platform it gets smarter and faster for you.
Global WordPress support
available 24/7
With four global support locations providing website support around the clock to our 185k+ customers in 150+ countries, we deliver expert help in minutes at the scale you expect from the leading WordPress platform.
Austin,
Texas
Brisbane, Australia
Omaha, Nebraska
San Antonio, Texas
Limerick, Ireland
Expert WordPress support
We help with website maintenance and website support so you can focus on your business. Our team of WordPress experts is the best in the industry because we provide rigorous training and continuing education to keep our skills sharp.
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We provide daily backups, WordPress updates, threat detection and blocking, and more.
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We work with you to diagnose site issues and offer proven recommendations for optimization.
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We are available to you anywhere in the world, 24/7. Open a chat to start resolving issues within minutes.
World-class hosting infrastructure
For customers requiring the highest levels of service, we offer Premium Plus support with:
- Dedicated technical account team
- Custom onboarding and free consultative website migrations
- Access to our most experienced support staff via live chat, phone and tickets
- A 99.99% response time SLA.
Extensive support documentation
Outside of our chat support, our Support Center is regularly updated with detailed step-by-step documentation on how to resolve the simplest to most complex issues . You’ll also find in-depth articles on product information, best practices, site optimization, and more.
13-time Stevie® award winners
See why we’re the only customer service team in the industry to win international and national recognition for excellence in delighting our customers.
Get the WordPress support your website deserves
Build faster, protect your brand, and grow your business with a WordPress platform built to power remarkable online experiences.
Frequently asked questions
If you have any questions you don’t see listed, start a chat with one of our sales representatives.
* 60 Day Money-Back Guarantee: We’re so confident that you’ll love our products and services that we’re offering a 60 day money-back guarantee. If you’re unsatisfied for any reason, you can request a refund anytime within the first 60 days and we’ll refund your plan fees paid. You must request your refund as part of your cancellation notice to qualify for a refund.
Please note: All new Startup, Professional, Growth, Scale and eCommerce dedicated custom plans are included in the 60-day money back guarantee. All other premium and custom plans are not included.